FAQs

1. How long will it take for my order to arrive?

• For U.S. orders, the delivery time is 3 to 5 business days.
• For international shipments, the estimated delivery time is 7 to 15 business days, depending on the location.

2. How much does shipping cost?

• Shipping costs are calculated at checkout based on your location and the size of your order.

3. Can I track my order?

• Yes, once your order has been processed and shipped, you will receive a tracking number via email to follow the status of your shipment.

4. Can I return a product if I am not satisfied?

• Yes, we accept returns within 30 days of receiving the product, as long as the item is unused, in its original condition, and with intact packaging.

5. How do I initiate a return?

• To initiate a return, contact us through our customer service email, and we will provide instructions on how to return the item.

6. How long does it take to process a refund?

• Once we receive your return, we will process the refund within 5 to 7 business days and notify you via email.

7. Do you offer international shipping?

• Yes, we ship internationally. Delivery times for orders outside the U.S. range from 7 to 15 business days.

8. What should I do if my order arrives damaged?

• If your order arrives damaged, please contact us immediately with photos of the damage, and we will assist you in resolving the issue as quickly as possible.

9. How can I contact customer service?

• You can reach our customer service team via email or through the contact form on our website. We respond to all inquiries within 24 to 48 hours.

10. Can I change my shipping address after placing an order?

• If you need to change the shipping address, contact us as soon as possible. If the order hasn’t been shipped yet, we can update the information. If it’s already in transit, unfortunately, we cannot make any changes.